Attendees will receive a full refund minus the standard processing fee (see below) if written cancellation
is received at least 45 days prior to event start. A 50% refund will be offered for written cancellations
received less than 45 days but at least 30 days prior to course start date. No refunds will be offered for
cancellations received less than 30 days prior to the start of the event.

Qualified substitutions will be accepted at any time. CATO cannot offer a credit toward a future course,
symposium, or conference. CATO is not responsible for students registering and/or paying for a course
before their Department approves of said training, budget issues, and/or staffing or scheduling issues.
Refunds are based upon the above timelines only.

The following processing fees shall apply to all agency or attendee requested cancellations eligible for a
full refund:

Course Tuition $0 – $499: $25.00
Course Tuition $500 – $999: $35.00
Course Tuition over $1000: $50.00